Search above, or browse through the topics below to find answers to your questions
-
My Account
-
Placing an Online Order
- Shopping & Browsing
- If I Add an Item to My Cart will it be Saved for Future Purchases
- Why do I Need My Vehicle Information
- How do I find Items on PepBoys.com
- When can I shop online at PepBoys.com
- In-Store Pick Up
- In-Store Pickup Instructions
- Product Availability
- Why do I need my zip code
- Is there a limit of the quantity of an item you can add to your cart
- Are there any limitations on the number of items you can have in an order
- Payment Methods
- If I cancel my order will my credit card still be charged
- Why was my credit card declined
- Can I use a Non-US credit card for online orders at PepBoys.com
- What credit cards does PepBoys.com Accept
-
Orders, Returns & Cancellations
- Returns
- Are there any items that are not eligible for return
- Are there any products that have limitations or restrictions for returns
- Can I return an item to my Pep Boys store if I don't have a receipt
- Cancellations
- If I cancel an online pick up in store order, will the items in my order now be available for purchase if I come in to that location
- If I cancel my order will my credit card still be charged
- I selected a different store than the one that I need to pick my order up at, do I have to cancel my order
- Can I cancel my order after I've placed it
-
My Vehicles
- FAQs
- My auto-populated Pep Boys service history is missing or incorrect. How can I correct it
- What if I get service someplace other than Pep Boys? Can I record those in My Vehicles
- Why does Pep Boys need my License Plate and VIN numbers
- Where does the Recommended Maintenance Schedule for my vehicle come from? Did Pep Boys develop it
- The My Vehicles page keeps telling me to get my car serviced even though I already got service. How do reset it
- The mileage displayed on the website within my Vehicle Profile is not correct. How do I change it
-
My Service Appointments (e-Service)